Shipping & Returns
We at Pico want you to be completely satisfied with your order. If for any reason you are not satisfied with your purchase, you may return items for a full refund within 7 days of receipt. Refund will be issued to the original form of payment.
We will only accept returns on in stock unused and unaltered merchandise. Items you wish to return after those terms will receive store credit. Returns must be shipped back in original packaging in the same condition as sent to buyer. All box(es), documentation, paper(s), and/or certificate(s) that accompany the item must be returned as well. Items purchased online or over the phone may be returned to our New York shop.
All custom orders and items altered (ex. sizing or engraving) are final sale. In any case you are not happy with your custom order, we will try our best to alter the item to make it just right. Please note, we do make exceptions on case to case basis. Our top priority is to make sure you are happy with your purchase and that you enjoy wearing your new piece!
All packages leaving Pico Jewelry are shipped via FedEx insured. Pico will provide you with the tracking number once order is placed. Currently, we DO NOT ship internationally.
For any questions or concerns regarding your purchase or return,
please contact us at
212-921-8935 or firstname.lastname@example.org