Privacy Policy


Who We Are:
We are Pico Jewelry; our website you’re visiting is www.picojewelry.com


What personal data do we collect and why do we collect it
We may collect different types of personal information such as name, address, telephone number, email address, credit card information, and/or other personal information you give us like photographs. This information is collected when you create an account with us, sign up for our mailing list, make a purchase with us online or by telephone, and/or visit our website. We collect your personal information to provide you with the best possible customer service. We may use your personal information to process, track and fulfill your order, contact you about the status of your order, inform you of and administer promotions, contests or sweepstakes, learn about your shopping preferences and improve your shopping experience, help us address problems with and improve our website and merchandise, analyst trends, protect the security and integrity of our website and contact you for other business reasons if necessary.


Who we share your data with
Pico Jewelry does not sell your personal information to third parties. When you make purchases online, you will be doing so through WooCommerce, which has its own privacy policy and protections in place.

We may share your personal information when using third parties who help us provide our orders and store services to you. We require those companies to have reasonable safeguards in place to protect any personal information they may receive in a manner consistent with applicable law. 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.

On rare occasion, we may disclose information upon law enforcements request, in response to a court order, or when required by law. We may also share information to assist in fraud investigation and protection or as necessary to protect our rights and interests.


How long do we retain your data
For clients that register on www.picojewelry.com, we store the personal information they provide in their client profile. All clients can see, edit, or delete their personal information at any time (except they cannot change their username).

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.


What rights we have over your data?
If you have an account on this site, or have left comments, you can request to have the files exported which contain your personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Login to “My Account” to update any personal information you have provided us. If you would like to delete your account or take yourself off of our mailing list, please email us at info@picojewelry.com stating your requests. In your requests, please make clear what personal information you would like to have changed or removed. We may need to verify your identity before requests are fulfilled.


Minors
The Site is not intended for individuals under the age of 16 .


California Residents
California residents may request a list of certain categories of personal information about our disclosure of personal information to third parties for their direct marketing purposes during the  preceding calendar year. This request is free and may be made once a year. To make a request, please email us at info@picojewelry.com


Cookies
Our website uses “cookies”, which are small data files that allow a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies, but if you do, certain functionality on the website may be impaired.


Security
The security of your personal information is important to us. Pico Jewelry has implemented a security system that is designed to keep the information that is stored in our systems protected from unauthorized access. We use encryption technology whenever transmitting sensitive data such as credit card information. We will never request credit card information or other personal information by email. If you receive an email that appears to be a request from us for personal information, do not respond as this may be a scam designed to steal your personal information.

Also, we require companies acting on our behalf such as credit card processing (PayPal) or shipping companies (FedEx) to have reasonable safeguards in place to protect any personal information they may receive in a manner consistent with applicable law.


Social Media & Personal Information
Pico Jewelry uses a variety of social media platforms to communicate and interact with its clients. Any personal information you have chosen to share on any Pico Jewelry social media pages will be visible to persons visiting those pages. Privacy on those pages is governed by the privacy policies of those social media companies. We will not use personal information provided on social media pages without first contacting you.


How to Contact Us:
To place an order, update your personal information or ask questions about our privacy policy, please contact us by email, telephone or mail:

info@picojewelry.com

Pico Jewelry
66 West 47th Street, #2
New York, NY 10036

212-921-8935

Thank you.